How pool and spa companies track after-sales service

Example scenario: Picture a firm in Muğla building villa pools and hotel spas. In spring the season openings begin: the pool is cleaned, the filter and pump are checked, the water balance is set. Through the summer come maintenance visits and fault calls. In autumn the pools are closed and the equipment is prepared for winter.

Each of these jobs is tied to its own customer, its own equipment list, and its own contract. For firms that also build saunas, hammams, and steam rooms, the list grows longer. When tracking lives in a notebook or in one employee's memory, planned maintenance is the first thing forgotten as the season gets busy.

• Equipment list: pump, filter, heater, dosing, and lighting, with make and model.
• Warranty: start date and which parts it covers.
• Handover photos: plant room, valve layout, electrical panel.
• Maintenance contract: scope, visit frequency, renewal date.
• Usage note: what was explained to the customer and what they asked.

When a fault call comes months after handover, a technician who sets off without seeing the plant room photo arrives with the wrong part. In Corex360 the handover report is entered from the field, on the phone, with photos; it is tied to the project and the customer card, and the photo is kept inside the record in Corex Drive.

The handover report is valuable to the sales team too. When the customer wants to add a heat pump or an automatic cover in a later season, the salesperson looks at the plant room photo and sees from the office what will fit. The new quote is built on the old record, and a separate survey trip may not be needed.

The maintenance contract is often signed alongside the pool sale and then forgotten. The contract ends, no renewal quote goes out, and the customer signs with another service firm. The company finds out at the next fault call. Seasonal maintenance gets lost the same way. In spring, customers who call about opening are written down in turn, and those who do not call never make the list. Yet the customer who does not call is often the one waiting for the firm to remember them, and a late opening is where the road to an unrenewed maintenance contract begins.

In Corex360 the contract's start and end dates and its status sit on the contract card; the renewal decision is yours. X AI follows rule-bound work; when a rule breaks, it opens a task and assigns an owner. We described what this day looks like in the field on the field and operations page.

A pool owner usually reports a noisy pump on WhatsApp, with a photo or a short video. If the message reaches the sales rep's personal phone, the service team hears about it late, and if the rep is on leave, not at all.

In Corex360 WhatsApp and Instagram are gathered in one inbox, and email and PBX calls link to the same customer card. If the number is known, the customer's history opens beside the message. The message is assigned to an owner. How a fault report turns into an appointment and a work order is covered in from appointment to work order.

When the technician finishes on site, the note and photo go in from the app. On the next call, whoever answers the phone sees what was done at the last visit, with the photo. Work orders and routes for the service crew are covered in how to run a field service crew.

The quiet revenue line of after-sales service is consumables: chlorine, pH adjuster, filter cartridges, spare seals. Customers order them sometimes during a service visit, sometimes by phone, sometimes online. If orders live in one system and service in another, finding which part went into which pool means joining the records by hand.

At Havuz Sepeti, our group's e-commerce brand, orders and customer records sit on the same core.

This link should have a concrete effect on the service side: if the technician knows the customer's latest order on the way to a maintenance visit, no unneeded filter cartridge goes in the van, and a missing one goes along; the customer does not pay for the same supplies twice.

Talking to a villa owner is simple: the person who decides is the person who pays. At a hotel, the technical manager reports the fault, purchasing approves the parts order, and the general manager signs the maintenance contract. At a residential complex the management board changes, and the new manager knows nothing of the earlier contract.

In Corex360 a customer's contacts sit under the same card, and the conversation with each contact builds up in date order. The technical manager's WhatsApp message, purchasing's email, and the signed contract are on one record. When the hotel's management changes, the new contact reads on the card what was discussed last season, and the service firm does not have to build the relationship from scratch.

Pool and spa companies often work far from their head office: villas in coastal towns, hotels in other cities, projects abroad. A distant pool is maintained by a local crew or a partner, and head office only hears about it by phone.

Take an example: the owner of a villa in Bodrum spends the winter in Istanbul; the local crew closes the pool, and the owner only asks for photos. When the closing is documented with photos of the drained valves, the removed pump, and the tensioned cover, the spring opening crew knows where to start. The owner knows the work was done without seeing the pool, and does not ask what they are paying for when the opening quote arrives.

Corex360 is the technology company of Savaş Grup and was built to fix scattered records in the group's own companies. We lived through information scattering across systems and processes coming to depend on individuals in our own work first.

In the demo we talk about your own handover report and your own maintenance contract.

The service contract's type, amount, start and end dates sit on the contract card, with the statuses Draft, In progress, Active, Pending and Completed. A fault message that arrives on WhatsApp is assigned to an owner in the Messaging window. Task management counts open, overdue and completed tasks and warns about tasks at risk. Savaş Grup grew in the pool sector, and Corex360 was used in the group's own operations first.